Privacy Policy

Who I am

At I [Hannah Velten] am committed to maintaining the trust and confidence of the visitors to this website and the clients I have the privilege to serve. Your confidentiality is assured. 


I [Hannah Velten] particularly want you to know that would never sell, rent or trade email lists with other companies and businesses for marketing purposes. 

In this privacy policy, I [Hannah Velten] provide you with lots of information about when and why I collect your personal information, how I use it and how I keep your information secure. I do not disclose information about email subscribers, clients or customers to any third parties, other companies or individuals.


If you have any questions you can email at



Website Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.


Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve this website in order to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.

I do not receive any personal information about you from the cookies and the data is used in such a way that I would not be able to identify anyone.

We are operating an 'implied consent' policy which means that we assume you are happy with this usage. If you aren't happy with this, then you should adjust your web browser settings to disallow cookies. 

Mailing List

As part of the registration process for my 'Lost & Found' ebook, my blog, channelled letter& tarot enquiries and my newsletter, I collect personal information (only name and email address). I use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. I don’t rent or trade email lists with other organisations and businesses.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing

Services and products

When you book a 1-2-1 or remote tarot reading, I collect your email address and full name during the booking process so I have a record of who I am working with and where to send the audio file of the tarot reading. After completing a remote reading, I will send the audio file (via Dropbox) to your email address. You will have 72 hours to download your audio file before it's deleted from Dropbox.

When you make an enquiry about receiving a 'Channelled Letter', I collect your email address and full name via the contact form so that I have a record of who I am working with and where to reply. If a booking is made to receive a 'Channelled Letter', I will collect your postal address by email so that I have a record of where to post the letter to. A PDF of the letter and tarot card reading will be sent (via Dropbox) to your email address, which I collected when you made your initial enquiry.


You will have 72 hours to download your file before it's deleted from Dropbox.  

If you order a tarot reading or letter from this website, your order is processed by Paypal, who is compliant with general data protection regulation (GDPR). I don’t have access to your credit/debit card details. Payment is made at the time of booking.

If you are making an enquiry about a tarot reading, I will collect your email address and full name from your enquiry email.

How long we hold data

We will only store data for as long as necessary for the relevant activity you have enquired about, or the services you have accessed. We are required to retain some information for 7 years to meet our insurers requirements, this information will be retained for 7 years following the last occasion on which a treatment, or service was provided.




All personal (e.g. name, email address, postal address) shared with me by email, letter and in one-to-one consultations is stored and used in accordance with general data protection regulation (GDPR).

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to Hannah Velten at

Changes to this Privacy Notice

This policy was last reviewed on 28 April, 2019 and is reviewed regularly.

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©2020 by Hannah Velten

©2017 Portraits of Hannah - Robotic Clouds Photography